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Hard Inquiry M2M Extension - Service Agreement

Our credit repair Disclosure Statement is available on our website, credithoot.com, at all times, but an Information Statement must be signed by every customer before proceeding with this Service Agreement (the “Agreement”).

This Agreement is made and effective this July 27, 2024,

BETWEEN:	(the "Customer"), an individual residing at:
AND:	Credit Hoot (the "Provider"), a company organized and existing under the laws of VA, with its principal place of business located at 1320 Richmond Road Unit # 1072 Williamsburg, VA 23185 Phone: (757) 703-4939 Email: info@credithoot.com

The registered agent for Provider is Registered Agent Solutions, Inc located at: 7288 Hanover Green Dr, Mechanicsville, VA, 2311-1709.

Customer and Provider wish to enter into an agreement under which Provider will provide certain consumer credit related services for Customer.

Customer hereby retains and authorizes Provider to challenge on Customer’s behalf information appearing in Customer’s credit report that Customer believes to be inaccurate or not compliant with Federal Consumer Reporting Act (FCRA). Customer understands that Provider will only perform the services listed in Section 4, Monthly Service Deliverables. Customer also further understands that payment must be made after services are performed each month as described by Provider listed in Section 4 for up to 6 monthly payments.

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the receipt and sufficiency of which are hereby acknowledged, the parties to this Agreement hereby agree as follows:

1. SERVICE SUMMARY

Provider hereby agrees to perform the following services for Customer in return for payment by Customer of the agreed upon amount for such service: providing guidance on best strategies to use for challenging hard inquiries Customer believes to be inaccurate or non-compliant to FCRA, preparing and sending up to 6 dispute cycles, also referred to as “Rounds,” of challenge letters or submitting the challenges online to the credit bureau(s) if/when applicable approximately every 30 days over a period of no more than 180 days. Electronic copies of these challenge letters will be provided to the Customer via the online portal, portal.creditmanager.io, upon mailing and/or submission. This service will be initiated after 3 working days from the date Customer executes the Agreement, but before 7 working days from the date Customer executes the Agreement.

2. AGREEMENT FOR SERVICES

For the avoidance of any doubt, it is hereby stated that the parties intend and agree that this Agreement shall be treated for all purposes as an agreement for contracted services between the parties, and it does not create an employer and employee relationship. Provider will assist Customer in obtaining an up-to-date and accurate consumer credit report but Customer must obtain and maintain credit monitoring services (CMS) that will require ongoing monthly subscription during the duration of the credit repair process. The CMS is required for assistance in reporting and challenging inaccurate data consumer reporting agencies (CRA) may still be reporting. This CMS will also provide data to be used to monitor progress and potential results from Provider’s disputing efforts. Customer understands that while payments are made to 3rd party CMS, Provider may receive nominal commission in exchange for the referral service.

Customer agrees to forward immediately to Provider all correspondence from the CRA, creditors, or other related services. Customer agrees to maintain prompt communications with Provider and to provide pertinent information, verification and/or authorization as necessary to prevent delays in the credit repair process. Customer hereby agrees, accepts, and acknowledges that the services contained in Section 4, Monthly Service Deliverables, are the only services Provider has agreed to provide under this Agreement and that there have been no promises or guarantees of any future services or any other kind of services not specified herein. Further, Customer agrees, accepts, and acknowledges that these are the only services Customer is paying for and the only services Customer anticipates, believes, or expects Provider to perform under this Agreement. Provider and Customer hereby agree to the period of time to complete all services set forth in this section shall not exceed 180 days after Agreement is signed, marking the expiration date of this Agreement. After the expiration of this Agreement, Customer must sign a new service agreement to continue ongoing month-to-month services.

3. SERVICE CANCELLATION

There is no cancellation fee applicable at any time during the duration of this Agreement. Customer may cancel service with Provider by submitting a Notice of Cancellation form, available on Provider's website and also attached to this agreement, at any time during the duration of this Agreement. Service(s) may be canceled within the grace period of 3 working days from the date of signing this Agreement with zero penalty. Provider must begin executing any work described in Section 4 no later than 7 working days after the date of Agreement signed. Unless canceled before midnight of the 3RD working day from the date of signing this Agreement, Customer agrees to pay for all work performed by Provider up to the date of cancellation. After cancellation grace period has passed, Customer will be charged $80 for any dispute cycle or Round completed before service cancellation or Agreement expires. Customer’s failure to obtain and maintain an accessible credit monitoring service for Provider will result in breach of contract by Customer and result in service cancellation if not accessible before the next scheduled dispute cycle. Failure by Customer to correspond or communicate with Provider in a timely manner causing Provider to miss deadlines for work described in Section 4 may result in a service cancellation. Customer understands that Provider may also cancel Agreement at any time if Customer is found to be residing in a State not serviceable by Provider including but not limited to GA, SC, and KS .

4. MONTHLY SERVICE DELIVERABLES

Services and work to be performed monthly by Provider for Customer are:

Maintain Customer’s personal information in strict confidence. Customer’s information will be released only to persons, merchants, creditors, or organizations necessary to complete the services described in this contract.
Collect customer testimony of concerns regarding their consumer credit report and obtain proof of identification (POI) and proof of address (POA) from Consumer to begin investigation and challenges as necessary.
Prepare correspondence to the CRA to initiate an investigation of all hard inquiries appearing on the Customer’s credit reports.
Send challenge letters approximately every 30 days for up to 6 Rounds.
Provide Customer with response letters, as necessary, to address authorization verification letters from CRA to confirm Customer did indeed authorize the challenge letters sent by Provider.

5. PAYMENT DATE

Provider will provide a monthly invoice with a statement of work detailing all completed work as described in Section 4. Customer agrees that Payment Date is scheduled approximately 30 days from date Agreement is signed and to not be paid later than 5 days from scheduled pay date. This payment schedule repeats every 30 days for up to 6 payments or until Agreement is canceled or expired. Failed payments beyond 5 days from scheduled date of payment will result in breach of contract by Customer and services will cease immediately.

6. FINANCIAL TERMS

Customer is assigned the Hard Inquiry Month-To-Month Service Plan for a total payment of $480 to Provider and a total of $180 to credit monitoring company, My Free Score Now over the course of 180 days for a total of $660 . Provider strictly adheres to a zero-advanced pay policy where no payment is charged to Customer until monthly work described in Section 4, Monthly Service Deliverables, is completed and/or cancellation has been made after the cancellation grace period has passed.

7. PAYMENT TERMS

Customer understands that Customer will be responsible for payment of all services fully performed and that no payment is made without completed work; therefore, there are no refunds. Customer understands and promises to pay to Provider $80 after each dispute cycle or Round for up to 6 payments. Customer further understands if payment is not made in accordance with this Agreement, Customer shall be in breach of this Agreement. Failure to pay in full for services rendered may result in submission to the CRA and a national database of non-paying customers accessible by lenders and other providers. In addition, failure to pay may result in litigation against Customer by Provider and possible submission to a third party solutions provider, such as a Collections agency, in which Customer will be responsible for their own representation, expenses and service fees.

8. DISCLAIMER OF GUARANTEE OR WARRANTY

Provider agrees only to perform the services specifically described in Section 4 above. Results disclosed in testimonies received by Provider are not necessarily the results of the average Customer and are not guaranteed in any manner. Customer recognizes that all consumers’ circumstances are different, and that Provider does not represent or warrant that it will achieve specific results for Customer. Provider does not represent or guarantee that Customer will receive new credit or loans, credit cards, or mortgages as a result of Provider’s services. Provider does not guarantee an increase in credit score or removals of any hard inquiries. Provider can only abide by federal laws and assist in disputing inaccurate data in Customer’s credit report, nothing more, using only accurate, honest and complete information provided directly by Customer.

9. REPORT ACCURACY

Customer agrees that all information provided to Provider during the credit repair process is true and accurate to the best of Customer’s knowledge. Customer agrees to not provide inaccurate, incomplete or misleading information that may result in a negative reflection of the process or compromising the integrity of Provider, Provider’s business model, and/or Provider’s reputation. Customer agrees not to provide or commit fraudulent activity such as claiming identity theft when such occurrence is untrue. Consumer understands that Provider will not participate in or condone any fraudulent or questionable activities such as, but not limited to, submitting untrue or misleading information to manipulate Customer’s credit scores, credit worthiness, credit standing, or credit capacity to any consumer reporting agency. If Customer is found to have been materially dishonest, or to have provided inaccurate information, or done anything that could jeopardize Provider’s practice in any way, that will result in an immediate termination of this contract. Customer will be responsible for all services performed up to the date of the termination.

10. LIMITED POWER OF ATTORNEY

Customer, the undersigned, agrees by executing this Agreement to grant a limited power of attorney to Provider, and any-and-all persons in their employ, including agents assigned by staff identified at Credit Manager, Inc., as Customer’s agent, to have the necessary power and authority to undertake and perform the services set forth in Section 4 above on the Customer’s behalf. Customer hereby gives permission to Provider and agents assigned at Credit Manager, Inc. to write, prepare, mail/fax factual or challenge letters, provide/share statements, documents, and in rare instances, sign on Customer’s behalf for the purpose of disputing inaccurate, erroneous, and obsolete credit information held on Customer’s credit report by the consumer credit reporting agencies. This limited power of attorney is given to Provider and agents assigned at Credit Manager, Inc. in compliance with Section 605(b)(j)(1)(F)(ii) of the 2018 revised edition of the Federal Fair Credit Reporting Act. Provider, its employees, and agents assigned at Credit Manager, Inc. are not attorneys and are not authorized to give legal advice; therefore, no recommendation from said parties should be received as legal advice.

11. CUSTOMER AUTHORIZATION

In the event that Customer is utilizing Provider’s services as part of Customer's dealings with a Mortgage Broker, Financial Lender, Auto Dealership/Sales Agent or Real Estate Agent, Customer authorizes the Mortgage Broker, Financial Lender, Auto Dealership/Sales Agent or Real Estate Agent to disclose Customer's financial history and credit report(s) to Provider and authorizes Provider to disclose Customer's financial information and credit report(s) to said agents listed in this paragraph. If any provision of this Agreement is held to be inapplicable or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties, with the other provisions remaining in full force and effect.

12. REGISTRATION AND SURETY BOND

Every credit services business, before it enters into a contract with a consumer, shall file and maintain with the Commissioner, in form and substance satisfactory to him, a bond with corporate surety from a company authorized to transact business in the Commonwealth, or a letter of credit from a bank insured by the Federal Deposit Insurance Corporation in an amount equal to 100 times the standard fee charged by the credit services business but in no event shall the bond or letter of credit required under this section be less than $5,000 or greater than $50,000.

The required bond or letter of credit shall be in favor of the Commonwealth of Virginia for the benefit of any person who is damaged by any violation of this Act. The bond or letter of credit shall also be in favor of any person damaged by such practices. Any person claiming against the bond or letter of credit for a violation of this Act may maintain an action at law against the credit services business and against the surety or bank. The surety or bank shall be liable only for actual damages and attorneys fees and not for penalties permitted under §§ 59.1-206 and 59.1-335.12 or punitive damages permitted under § 59.1-335.10. The aggregate liability of the surety or bank to all persons damaged by a credit services business violation of this chapter shall in no event exceed the amount of the bond or letter of credit.

The bond or letter of credit shall be maintained for a period of two years after the date that the credit services business ceases operation. Provider has registered and obtained the proper security bond to operate as a Credit Services Organization (CSO) pursuant to Credit Services Act act of 1984. The surety bond in the amount of $50,000 was issued 7/28/2022 by:

Atlantic Specialty Insurance Company
One State Street Plaza, Floor 31, New York, NY 10004
BOND #: 810013194

13. GENERAL

This Agreement contains the entire understanding between Customer and Provider relating to the subject matter of confidentiality and service deliverables in regards to this specific service plan. This Agreement may be modified only in writing signed by Provider and Customer. This Agreement is deemed to have been made and entered into exclusively in the State of VA. This Agreement and its enforcement shall be governed exclusively by the laws of the State of VA, without regard to its conflict of law provisions. Any legal or equitable action concerning this Agreement shall be initiated only in VA; and, both parties agree that, VA shall be the sole and exclusive venue for resolving any disputes between the parties to this Agreement. Customer agrees to defend, indemnify, and hold Provider and its members, managers, employees, and agents harmless from and against any and all claims, demands, actions, liabilities, costs, or damages arising out of Provider’s provision of services to Customer under this Agreement or Customer's breach of this Agreement, except for claims, demands, actions, liabilities, costs, or damages arising out of Provider’s gross negligence, willful misconduct, or alleged violation of law.

14. ACKNOWLEDGEMENT

I acknowledge and attest that the information I, the Customer, will provide to Provider at any time now and in the future to be true and correct to the best of my knowledge and belief. Any material misstatements of fact made by myself to Provider will relieve Provider of any further obligation or responsibility to render services under this Agreement. I acknowledge that I am signing this service agreement without being sold or encouraged to buy services over the telephone. I understand that this credit repair process does not guarantee a credit score increase or guarantee my approval for credit-required products such as, but not limited to, loans for mortgage, automotive, personal use, commercial use, higher learning and other financial products. I further understand such guarantees are deemed illegal by the FTC’s Credit Repair Organization Act (CROA) and I cannot demand or require an increase to my credit score, or demand or require specific negative accounts or a specific number of negative accounts to be removed from my credit report to accept work performed by Provider as completed or delivered. I acknowledge Credit Manager, Inc. is a partner of Provider and is authorized to assign agents to act or perform services on behalf of Provider as necessary including but not limited to services performed in Section 4, and has full authority to act on Provider’s behalf pertaining to this Agreement. When submitting documents online, Customer agrees that his or her digital signature is equivalent to a handwritten signature as provided in The Federal E-Sign Act.

BY SIGNING BELOW, I HEREBY ENTER INTO AND AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT AND TERMS OF SERVICES FOUND ON PROVIDER’S WEBSITE AT credithoot.com. FURTHER, I ACKNOWLEDGE I HAVE READ THIS AGREEMENT IN ITS ENTIRETY AND FULLY UNDERSTAND THE CONTENTS OF THE AGREEMENT PRIOR TO SIGNING BELOW.

NOTICE TO CUSTOMER: DO NOT SIGN THIS AGREEMENT BEFORE YOU READ IT. YOU ARE ENTITLED TO A COPY OF THIS AGREEMENT.

YOU, THE BUYER, MAY CANCEL THIS CONTRACT AT ANYTIME PRIOR TO MIDNIGHT OF THE 3RD WORKING DAY AFTER THE DATE OF THE TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.

The FTC and State Laws require the Provider to keep this document with your file for a minimum of two (2) years after the Agreement is executed. The FTC regulates credit bureaus and credit repair organizations.

NOTICE OF CANCELLATION

YOU MAY CANCEL THIS CONTRACT WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE 3RD WORKING DAY AFTER THE DATE THE CONTRACT IS SIGNED. IF YOU CANCEL, ANY ADVANCED PAYMENT MADE BY YOU UNDER THIS CONTRACT WILL BE RETURNED WITHIN 10 WORKING DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE. TO CANCEL THIS CONTRACT, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE, OR IN ANY OTHER WRITTEN NOTICE, TO:

Credit Hoot
1320 Richmond Road
Unit # 1072
Williamsburg, VA 23185

or emailed to info@credithoot.com no later than midnight of July 31, 2024.

I hereby cancel this transaction.

CUSTOMER

Authorized Signature Date

Print Name

NOTICE OF CANCELLATION

Credit Hoot
1320 Richmond Road
Unit # 1072
Williamsburg, VA 23185

or emailed to info@credithoot.com no later than midnight of July 31, 2024.

I hereby cancel this transaction.

CUSTOMER

Authorized Signature Date

Print Name

NOTICE: Above are copies of the Notice of Cancellations for you to print out and mail to us if you intend to cancel this service in the future. You may proceed below and sign if you agree to the terms of this Service Agreement.

CUSTOMER

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Signed by Be Huynh
Signed On: February 14, 2024

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February 14, 2024 2:07 pm EDT

Hard Inquiry M2M Extension - Service Agreement Uploaded by Be Huynh - info@credithoot.com IP 119.94.163.195

February 14, 2024 2:10 pm EDT

CM Team Consultants - cmteamconsultants@creditmanager.io added by Be Huynh - info@credithoot.com as a CC'd Recipient Ip: 119.94.163.195

February 14, 2024 2:10 pm EDT

Disclosure Notification - disclosure@creditmanager.io added by Be Huynh - info@credithoot.com as a CC'd Recipient Ip: 119.94.163.195